What return policy does LOUISE GRØNLYKKE have?
As a consumer, you have a 14-day right of withdrawal when you shop with us.
Specially made jewelry, or jewelry that has personal engravings can not be canceled, returned or exchanged. Read more under our Terms and Conditions
What delivery options do I have?
We send to your private address with PostNord or you can order for collection in our store if you live in the Copenhagen area. Read more under our Terms and Conditions
What are the international taxes, duties, etc., that I have to pay?
We ship worldwide, contact us for further info shop@groenlykke.dk or call +45 22 171 171. We strive to answer emails within 6 hours on weekdays.
When do I receive my order?
Within 24 hours after you place your order in the web shop, you will receive an email with the delivery date. Items that we have in stock are delivered within 2-5 working days in Denmark. The rest of the world depends on destination.
Delivery date for ordered goods depends on the nature of the task. Write to us shop@groenlykke.dk or call +45 22 171 171. We strive to answer emails within 6 hours on weekdays.
Where is the store located?
LOUISE GRØNLYKKE store is located in Store Strandstræde 19, a charming side street to Nyhavn in Copenhagen. Here is a large selection of shops, restaurants and cafees.
How is LOUISE GRØNLYKKE jewellery made?
Louise Grønlykke is a trained goldsmith and a member of the Copenhagen Goldsmiths' Guild. We make all our jewellery ourselves.
Where do the materials come from?
We use the best materials. Real diamonds, sapphires, South Sea pearls and 18K gold for our jewellery.
How am I sure I am ordering the right size ring?
If you are in doubt about which size ring to order, we have written a guide on how to measure the size of a ring here >>
How do I contact your company if my question is not answered here?
You are always welcome to contact us via the contact form at the bottom of the page. You can also write directly to shop@groenlykke.dk or call +45 22 171 171. We strive to answer emails within 6 hours on weekdays.