Terms of service

Terms of trade

How to shop at LOUISE GRØNLYKKE

You must be 18 years of age to shop with us. If you are under 18, you must have the consent of a parent or guardian.

At wwww.louise-gronlykke.dk you can only order items via our webshop. If you have questions about items that are not on the page, you are welcome to contact us at shop@groenlykke.dk

This webshop is owned by

JEWELLER LOUISE GRØNLYKKE

Store Strandstræde 19
1255 Copenhagen K
Denmark
Tel. 45 22 17 11 71
Email: louise@groenlykke.dk

VAT no. 13666253

To make a purchase with us, you must go through 5 steps

  • Find the item or items you want and put them in the shopping cart. Then go to the checkout.
  • Enter your personal information.
  • Select shipping / payment method.
  • Accept our Terms and Conditions and Privacy Policy.
  • Check that all information is correct on the collection page, and approve the purchase.

Payment

LOUISE GRØNLYKKE receives payment with MobilePay, Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard, JCB. Payment will only be deducted from your account when the item is shipped. We do not charge card fees.
All amounts are in DKK. Danish kroner and includes VAT.

LOUISE GRØNLYKKE encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.

All webshops must require a multi-factor approval for online payment for purchases over DKK 225. be a code that is sent to you and where you have to accept the purchase on the mobile, as you may know it from Dankort Secured by Nets, MobilePay and 3D-secure solutions.
The new rules mean that online payments which after this date do not have a multi-factor approval can be rejected as the transaction is not legal.

If you still experience problems, you are always welcome to contact us at shop@groenlykke.dk.

Reservation of amount

If you pay with an international payment card such as VISA, VISA Electron, Mastercard, JCB or with MobilePay, the amount is immediately reserved for up to 30 days.
The money is reserved on your card or account until:
1) We raise the amount when we send the item
or
2) If the order is canceled when the money is released according to agreement with your card issuer.