Right of withdrawal and refund policy
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last batch or part.
The deadline means that you have 14 days from receipt to let us know that you will regret your purchase. You can send an email to firstname.lastname@example.org or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You can not cancel the purchase by refusing to receive the item without notifying us at the same time.
Specially made jewelry, or jewelry that has personal engravings can not be canceled, returned or exchanged.
Undoing part of the purchase
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned, and you are responsible if damage occurs during transport.
The condition of the item when you send it back
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us proof of having returned it.
The item is sent to:
Store Strandstæde 19
1255 Copenhagen K
We only accept packages that are sent directly to the address.
You can also cancel the purchase by notifying us and handing it in person at the above address during the store's opening hours by prior arrangement.
Complaint and guarantee
When you shop at Louise Grønlykke, we naturally offer - in accordance with Danish law, a 2-year right to make a complaint about our jewelery. In the event of any errors or omissions, you must contact Louise Grønlykke as soon as possible so that the error can be corrected. We point out that there is no guarantee on the gemstones.
You can write directly to email@example.com or call +45 22 171 171.